XTAG Medical is honoured to support our amazing NHS

Design & Advice

  • Free site survey, consultation and budget quotation
  • System design marked on floor plan drawings
  • Advice for integration with other security systems
  • Presentation and demonstration of the XTAG solution to NHS staff

24/7 service support function

  • Choice of three levels of annual service packages, which include:
  • Assistance to midwifery staff, day and night, via our PC HELP function
  • Assistance to Security or Estates for routine maintenance
  • Ongoing system ‘health checks’
  • Emergency call outs
  • Free software upgrades

Training

  • Simple intuitive software can be taught to midwives in 15 minutes
  • Former NHS staff employed by XTAG provide intensive training
  • Includes midwives on all shifts, super users and security personnel
  • Remote monitoring of false alarms identifies when refresher training is needed

New build & Refurbishments

  • Initial pre-build consultation and budget quotation for the Quantity Surveyor
  • System design submissions for the Architect
  • Performance or Technical Specifications for the Project Consultant
  • Advice to the M&E or electrical contractor for integration with other security systems
  • Presentation and demonstration of the XTAG solution to end users
  • Full SITC with witness testing, OEM manuals etc

Remote access

  • System fault diagnostics flag up issues with hardware or software
  • Remote fault resolution, often before staff realise an issue has arisen
  • Ongoing 24/7 remote access assistance to staff and users
  • Minimises false alarms and disruption on the wards

Data logging

  • Provides an audit trail of all events, false and actual alarms
  • Can be filtered by time/date; ward; user; individual tag and more
  • Exportable reports for third party audit or for court evidence

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