Nurse Call

IP Nurse Call System for Hospitals & Care Homes

World’s most advanced IP nurse call system, installed in 100+ countries worldwide and has more than 1 million active users.

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IP Nurse Call System for Hospitals & Care Homes
We're trusted by 100+ Trusts, Health Boards & Industry-Leaders
Our Qualified Team - Medica Webflow Template

Smarter Communication, Safer Care

Installed in over 40 countries, NurseCare is more than just a nurse call system - it’s a complete care communication platform designed to improve safety, streamline workflow, and empower staff. Every alert, task, and patient interaction is tracked in real time, ensuring no missed calls, no communication breakdowns, and no delays in care delivery.

Exceptional Customer Support for over 20 Years

We're trusted for more than just our security and reliability, hospitals and distribution partners trust us for our expert installation, hands-on training, and support. We ensure your staff are equipped with the knowledge to use the system effectively while providing the highest level of service 24/7, 365 days a year.

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Cost-Effective and Interest Free Payment Plans

Our transparent pricing, long-term cost efficiency, and flexible 0% interest payment plans make Xtag Medical an affordable choice for NHS Trusts and hospitals worldwide. Unlike many competitor systems, we avoid hidden costs such as inflated software licensing, high-priced consumables, and expensive maintenance or upgrade fees.

Intelligent, IP-Based Nursing Communication & Management

Xtag Medical is a trusted NHS supplier with over 20 years experience working in partnership with NHS Trusts and hospitals worldwide.

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Take patient safety and staff efficiency to the next level with Caretronic’s NurseCare, the world’s most advanced IP-based nurse call system available in both wired and wireless formats. Perfect for hospitals, clinics, nursing homes, and care facilities, it offers:

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Integrated Nurse Call + Care Management

  • One smart touchscreen device merges emergency calls, care documentation, and task management - reducing paperwork and streamlining workflow.
  • Wired, wireless or hybrid options, ideal for new builds, refurbishments, or retrofits.
  • Modular and customisable. Start with basic call bells, then scale up to advanced care features on-demand - supporting budgets and evolving needs.
  • DIN VDE 0834 Certification. Independently certified to the highest European standards for safety and reliability.

Enhanced Usability for Staff

  • User-friendly touchscreen (NurseTab) makes it easy for all levels of tech skill to use.
  • App-based notifications (iNurse) allow mobile response - ideal for on-the-go care.
  • Central control displays (InfoTab, Nurse Station Terminals) simplify alert monitoring and priority management.
  • Reduce delays and improve patient outcomes with faster response times.
IP Nurse Call System Schematic

Why Choose NurseCare via Xtag Medical

  • Expert installation by DBS-checked engineers in NHS hospitals and UK care homes.
  • 24/7 UK-based support backed by system-wide warranty and lifetime maintenance.
  • Fully scalable with monthly payment options to preserve budgets and support hospital procurement policies.

One Platform, Total Control

All-in-One Smart Device

NurseCare unites nurse call, digital care planning, task management, and real-time staff presence tracking on one intuitive platform.

Seamless Integration with Your Existing Systems

Whether new build or refurbishment, NurseCare integrates into existing hospital networks via wired, wireless, or hybrid connections.

Real-Time Mobile Access for Faster Response

With full smartphone integration, the iNurse mobile app ensures staff receive calls and alerts directly to their devices.

Certified Safety & Long-Term Reliability

Certified to DIN VDE 0834 and ISO 9001 standards, ensuring compliance with the highest international safety, hygiene, and reliability standards for healthcare facilities.
Products

Related Products

Caretronic NurseTab

Touchscreen client that combines nurse call functionality, care documentation, and task management.
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Caretronic Call Buttons

Reliable, easy-to-use call functionality for patients and staff. Available in wired or wireless options.
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Caretronic Wearable Call Button

Caretronic Wearable Call Button offers discreet, mobile call functionality for patients and staff.
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All Products

Why Choose Xtag Medical?

Xtag Medical have over 20 years of experience manufacturing, supplying and installing technology systems for the NHS and hospitals worldwide.

About Us
24/7 UK-Based Support
Our UK-based team are available 24/7, all year round to provide Technical Support. We also offer comprehensive maintenance packages to ensure optimal system health and uptime.
Comprehensive Training
We provide extensive Training Services and resources to ensure that hospital staff are well-prepared to manage and utilise our systems effectively. Including in-person training sessions, training guides and ongoing training support.
Hassle-free Installation
Our professional in-house installation team install the system quietly, with minimal impact and without access to private medical rooms, ensuring minimal disruption for clinical staff.
UK-Manufactured
As a UK-based company, we design, manufacture and support our systems in-house. This ensures the highest quality standards and quick access to consumables (1-2 day delivery for NHS customers).
Accredited Supplier
We are certified Safe Contractors and are accredited to the highest quality standards for safety, sustainability and security. We’re ISO certified: 9001, 14001, 27001 and 45001.
CQC Compliant
Our systems are welcomed and often recommended by external regulators such as the Care Quality Commission (CQC) as they strengthen security and operational efficiency.
Award-Winning Innovation
Our systems have won multiple awards in innovation, security and manufacturing excellence. Including the Corporate Live Wire Innovation and Excellence Award in Child Safety and the National Association for Healthcare Security Innovation Award in 2024.
Resources

Popular Resources

XTAG® Baby Tagging System Buyer's Guide

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XTAG® Asset Tagging System Brochure

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Caretronic IP Nurse Call System Brochure

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FAQ's

We’re here to help.

Our expert team make the process of implementing a new technology system as simple as possible for you and your colleagues. Get in touch if you have any questions or read our FAQs.
Contact Support
What do I need for a project quote?
To receive a quote, you will need to send your hospital floor plans to our sales department. You can request floor plans from your hospital Estates and Facilities department. Our technicians will detail all the ward areas to be covered, equipment requirements and installation costs.
How much will the system cost?
The cost of the system depends on various factors, including the size of the hospital, building infrastructure and integration requirements. We provide a detailed cost quotation after receiving the hospital's floor plans.
How will the system be installed?
Xtag Medical engineers will install the system quietly and without needing access to private medical rooms. Installations take between 4-12 weeks. On request, we can work with a trusted third-party contractor to conduct the installation.
What support services do you provide?
Xtag Medical are renowned for exceptional customer care. Our UK-based technicians provide comprehensive training and resources, and provide 24/7 telephone support all year round. Learn more about our Support Services.
How are the systems maintained?
Xtag Medical provide comprehensive maintenance packages with annual inspections, daily remote monitoring, software upgrades and emergency call outs.

The difference between Active UHF and Wi-Fi

Choosing the right technology is crucial for ensuring the highest level of infant security. Xtag Medical’s Active UHF technology operates on a dedicated, highly secure standalone network, eliminating reliance on the hospital’s Wi-Fi. This prevents risks associated with signal interference, network latency, and potential Wi-Fi outages, which could put infants at risk.
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Xtag Medical
(Active UHF)
Competitor
Wi-Fi System
Security
Highly Secure
Moderate
Network
Secure standalone Active UHF
Relies on hospital Wi-Fi
Interference
None
Prone to mobile phone interference
Lifetime Cost
Cost-effective
long-term
Expensive long-term
UK-based
Yes
No

System Analytics and Audit Reports

Our systems automatically generate data reports which can be viewed on our Touchscreen Clients or sent to you on a daily, weekly or monthly basis for your evaluation.

  • Monitor the type of alarm events occurring in your hospital over a set period of time.
  • Monitor the number of tagged babies/assets to ensure staff are using the system correctly.
  • Check which staff members have used the system and the number of users and administrators.
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Analytics Dashboard

Comprehensive Maintenance Packages

Our maintenance packages are tailored to meet the unique needs of your healthcare facility, ensuring the longevity, performance and efficiency of your Xtag Medical system.

  • Bi-annual service visits to perform detailed system checks and optimisations.
  • Regular software updates to ensure your systems are equipped with the latest features.
  • Access to our 24/7 technical support team for prompt assistance with any questions or issues.
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Xtag Medical Maintenance Engineer
Xtag Medical Training
"The system is very easy to use and is welcomed by parents and families. The trainers are very helpful and kind. It's also great to know that there is a 24/7 helpline which anyone can access."

Director of Midwifery

NHS Dumfries & Galloway, Scotland

Liverpool Women's Hospital Entrance
"Xtag have given us a comprehensive and robust service that ensures the best client experience. The dedication and passion shown by Xtag Medical has been exemplary. Special mention should be made of their problem-solving ability when moulding the most effective solution to a tricky hospital design."

Safeguarding Manager

Liverpool Women's NHS Foundation Trust

Xtag Medical Installation
"Xtag Medical have been fantastic from the minute we chose them at tender, to installation and training staff. They attended meetings and communicated very well with clinical, security, estates and IT teams"

Director of Security

Sheffield Teaching Hospitals NHS Foundation Trust

Xtag Medical Customer Photo
"This is a really exciting time for us. The changes to our maternity and neonatal service will help us to deliver the best possible care and develop services which are truly fit for the future and better serve the population of Cwm Taf."

Director of Midwifery

Prince Charles Merthyr Tydfil, Wales

Get Started, today.

Get a Quote

Request a bespoke quotation for your hospital/Trust.

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See the system in action with a live demo in your hospital.

Talk to Support

Speak to one of our UK-based support technicians.

Accredited by UKAS Management Systems and trusted globally

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Phone

+44 (0) 333 340 2390

Email

info@xtag.co.uk
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Xtag Medical and associated brands are part of Active Tagging Limited. Registered in England. Registration No. 6071636. VAT No. 902605849.
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