Our UK-based team are available 24/7, all year round to provide Technical Support. We also offer comprehensive maintenance packages to ensure optimal system health and uptime.
Comprehensive Training
We provide extensive Training Services and resources to ensure that hospital staff are well-prepared to manage and utilise our systems effectively. Including in-person training sessions, training guides and ongoing training support.
Hassle-free Installation
Our professional in-house installation team install the system quietly, with minimal impact and without access to private medical rooms, ensuring minimal disruption for clinical staff.
UK-Manufactured
As a UK-based company, we design, manufacture and support our systems in-house. This ensures the highest quality standards and quick access to consumables (1-2 day delivery for NHS customers).
Accredited Supplier
We are certified Safe Contractors and are accredited to the highest quality standards for safety, sustainability and security. We’re ISO certified: 9001, 14001, 27001 and 45001.
CQC Compliant
Our systems are welcomed and often recommended by external regulators such as the Care Quality Commission (CQC) as they strengthen security and operational efficiency.
Award-Winning Innovation
Our systems have won multiple awards in innovation, security and manufacturing excellence. Including the Corporate Live Wire Innovation and Excellence Award in Child Safety and the National Association for Healthcare Security Innovation Award in 2024.
Our expert team make the process of implementing a new technology system as simple as possible for you and your colleagues. Get in touch if you have any questions or read our FAQs.
To receive a quote, you will need to send your hospital floor plans to our sales department. You can request floor plans from your hospital Estates and Facilities department. Our technicians will detail all the ward areas to be covered, equipment requirements and installation costs.
How much will the system cost?
The cost of the system depends on various factors, including the size of the hospital, building infrastructure and integration requirements. We provide a detailed cost quotation after receiving the hospital's floor plans.
How will the system be installed?
Xtag Medical engineers will install the system quietly and without needing access to private medical rooms. Installations take between 4-12 weeks. On request, we can work with a trusted third-party contractor to conduct the installation.
What support services do you provide?
Xtag Medical are renowned for exceptional customer care. Our UK-based technicians provide comprehensive training and resources, and provide 24/7 telephone support all year round. Learn more about our Support Services.
How are the systems maintained?
Xtag Medical provide comprehensive maintenance packages with annual inspections, daily remote monitoring, software upgrades and emergency call outs.
"The system is very easy to use and is welcomed by parents and families. The trainers are very helpful and kind. It's also great to know that there is a 24/7 helpline which anyone can access."
Director of Midwifery
NHS Dumfries & Galloway, Scotland
"Xtag have given us a comprehensive and robust service that ensures the best client experience. The dedication and passion shown by Xtag Medical has been exemplary. Special mention should be made of their problem-solving ability when moulding the most effective solution to a tricky hospital design."
Safeguarding Manager
Liverpool Women's NHS Foundation Trust
"Xtag Medical have been fantastic from the minute we chose them at tender, to installation and training staff. They attended meetings and communicated very well with clinical, security, estates and IT teams"
Director of Security
Sheffield Teaching Hospitals NHS Foundation Trust
"This is a really exciting time for us. The changes to our maternity and neonatal service will help us to deliver the best possible care and develop services which are truly fit for the future and better serve the population of Cwm Taf."
Accredited by UKAS Management Systems and trusted globally
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