The Royal Wolverhampton NHS Foundation Trust

Customer Stories
The Royal Wolverhampton NHS Foundation Trust

Client

The Royal Wolverhampton NHS Foundation Trust

Location

Wolverhampton, England

Maintenance Package

Gold

Births Per Annum

4,000+
The Royal Wolverhampton NHS Foundation Trust partnered with Xtag Medical to implement an advanced infant security system at New Cross Hospital. The installation ensures newborns remain safe from unauthorised movement while giving staff and parents complete peace of mind.

Client Background

New Cross Hospital, part of The Royal Wolverhampton NHS Foundation Trust, provides maternity care to thousands of families across the West Midlands each year. The Trust continually invests in digital innovation and patient safety, aligning with NHS England’s standards for safeguarding and modern maternity care.

The Challenge

  • Manual identification and paper-based tracking exposed potential for human error.
  • No automated monitoring to detect unauthorised baby movement from secure zones.
  • Increased administrative workload for midwives verifying transfers and discharges.
  • Strategic goal to strengthen CQC compliance and demonstrate proactive risk management.

The Xtag system has been a valuable addition to our maternity unit. It’s reassuring for both staff and parents to know every baby is continuously monitored. The setup was smooth, the support excellent, and it’s now an integral part of our daily operations.

Safeguarding Lead
The Royal Wolverhampton NHS Foundation Trust

The Solution

  • Installed Xtag Infant Security System throughout maternity and postnatal wards.
  • Supplied lightweight, single-use baby tags and comfortable straps suitable for newborns.
  • Provided on-site training for midwifery, security, and technical teams to ensure seamless integration.
  • Implemented automated alerts and door sensors to detect any unauthorised movement instantly.
  • Established ongoing support and system monitoring, maintaining operational reliability and audit compliance.

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